The Social Media Beat

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The Social Media Beat

Posts Tagged 'Alerts-and-Notifications'

Check out all of the posts tagged with 'Alerts-and-Notifications' below. If you still can't find what you are looking for, try using the search-form at the sidebar.

Using Social Media to Reach Your Community and Beyond

In the past 10 years, the use of social media and the number of social media platforms has skyrocketed and everyone from the greatest generation to millennials is using some form of social media. Right now this is one of greatest resources to not onl...

Snapchat Strategies for Law Enforcement

When you think of Snapchat, what’s the first thing that comes to mind? Such a temporary, consequence-free environment seems like the ideal place for sexting, right? Despite its initial eyebrow-raising reputation, this wildly popular social app actu...

Twitter Tip: Photo Tagging

Are you using Twitter’s “photo tagging” feature? If not, you should be. This post will tell you first what it is, then outline the many benefits it can bring to your agency, and finally, tell you how you do it. What does “pho...

#IACP2015 Recap: When You Lose One of Your Own

The final day of the 2015 IACP Annual Conference and Exposition's Public Information Officers Track began with a presentation on how to handle a line of duty death from a PIO perspective, delivered by Public Information Director Jacki Kelley and Digital C...

How Does a Law Enforcement Social Media Group Work?

You’re reading this blog because you want to better understand law enforcement social media issues, right? You’re far from alone. Most of us who read the great and informative blogs on this site do so because we want to enhance our knowledge ...

Social Media Notifications and Engagement: Two Sides of the Same Coin

Last year, IACP conducted a survey of law enforcement agencies and 95% stated they used social media (most for investigative purposes). That's a great metric and a huge change from a few years ago. There's no question social media is mainstream, not only ...

IACP 2015 Chicago: Public Information Track Preview

Five years ago I was honored to be part of the first social media session at IACP in Orlando 2010. At the time social media was fairly new, especially to law enforcement. Late in 2008 we were one of the first departments to actively start using ...

#LESM and the News Media: Conducting a Survey to Determine Your Effectiveness

Have you ever considered distributing a survey to your local news agencies to ask them their opinion on how you’re using social media? If you’re a social media manager for your agency, you are likely to regularly interact with traditional...

It’s Simply Not Your News to Break: #StayInYourLane

Recently Northern California law enforcement was rocked by horrific news when the Hayward Police Department suffered the tragic loss of Sgt. Scott Lunger, shot and killed in the line of duty on July 22nd. As we see time and again across the country, n...

PROBLEM SOLVING IN #LESM – FINE-TUNING YOUR GAME PLAN

Cops are natural problem solvers. Flexibility and versatility are a big part of what we do every day, pushing the black & white through our neighborhoods, doing the big things that provide safety and preserve quality of life, and the little thing...

Periscope and Meerkat

Two new social media apps have hit the streets and they are taking off like wildfire. They are called Meerkat and Periscope. Both do the same exact thing; the difference is Periscope is owned by Twitter and seems to have taken the lead. Simply, they are l...

Nextdoor: The Next Big Thing for LESM?

Has your agency signed up for Nextdoor yet? If not, you should consider signing up for this free, private social network and joining more than 700 government agencies and police departments already using it across the United States. Nextdoor is a fa...

Using Social Media During the Snowstorm

Over the past week, APD has been busy with the normal social media posts on Twitter and Facebook with traffic reports, road conditions, and crash locations. We also took the time to humanize our officers and build the city's brand by being creat...

Looking back, looking forward at the JeffCo Sheriff's Office

Whether you’re looking to take your agency’s social media efforts to the next level in 2015 or just sticking your toes in the water, the beginning of the year is the perfect time to reflect on the good work you’ve done and make so...

Engaging Your Community: Social Media as a Law Enforcement Philosophy

This educational session consisted of a panel of experts, which included Captain Chris Hsiung with the Mountain View Police Department; Shino Tanaka also with the Mountain View Police Department; and Lieutenant Zach Perron with the Palo Alto Police Depart...

Social Media Created Citizen Investigators

Whether your department uses Facebook, Twitter, Instagram, Pinterest, or a different platform, you can take advantage of the power of social media to create citizen investigators across your community.  Unfortunately, that will never happen unless yo...

Social Media at Special Events

Whether it’s a community festival, sporting event, concert, or other large event gathering, strategically communicating through your digital media channels can greatly magnify your agency’s reach to attendees and assist with getting timely inf...

Use of Back-Channel Communications to Maximize Community Messaging Impact and Integrity

Internal Organic Growth Update In my blog last month, I wrote about “organic growth” in your agency, and I wanted to open this month’s blog by sharing one of those spontaneous moments… One of our sergeants in patrol is an of...

Flexible-Platform Media Messaging – If “Everything IS a Press Release,” Consider Using “Everything AS a Press Release”

Last week our IACP PIO Working Group received a request for assistance from a large agency in the southeast United States. This agency uses a standard process for releasing formalized “Press Releases” and posts them on a “News Room&rdquo...

The Boston Terrorist Attack and the Use of Social Media

Today’s post is the fourth in a series of blog posts highlighting IACP 2013 social media workshops. This post is about the Case Study – Boston: Leading Social Media in Crisis session on Monday, October 21. In light of the Boston Marathon bo...

Taking Your Message to the Next Level

Today’s post is the second in a series of blog posts highlighting IACP 2013 social media workshops. This post is about the Taking Your Message to the Next Level: Advanced Social Media session on Sunday, October 20. Boise, Idaho; Boca Raton, Flori...

New Twitter Alerts to Disseminate Emergency and Disaster Information

Today Twitter announced the launch of Twitter Alerts, a system for public safety, emergency management, and related agencies to send push notifications to disseminate critical information during an emergency or disaster. Law enforcement agencies have prio...

Breaking News and Tweeting

As I sit here and scramble to write another blog that’s late, I am watching the multiple televisions we have in our office.  On them is breaking news coverage of the shooting at the U.S. Navy Yard in Washington, D.C. When tragic events like thi...

Tweeting the Big Event: Keep a Presence During Big Event So When It Hits the Fan…

It’s summer, the weather is warming and it’s the season when parks and venues become crowded with large public events. In his June 6 blog post, Sgt. Dave Norris from San Mateo had great advice and ideas from a recent large event in his comm...

Leveraging Public Safety’s Reach During Special Events – A “Mobile-Messaging” Field Force!

I recently had the opportunity to participate in the command post at Maker Faire. This 2-day event, touted as the “premier event for grassroots American innovation,” features a large number of tinkerers and inventors extraordinaire, giant scra...

Boston Reminds Us - The Importance of Rumor Control on Social Media

Perhaps you saw this tweet on Wednesday, April 17th:   Despite reports to the contrary there has not been an arrest in the Marathon attack. @Boston_Police To their credit, despite trying to manage a chaotic week in their city, Boston Police we...

Incident Updates via Social Media: Asset or Liability

As law enforcements use of social media grows, the public’s thirst for more information continues to rise exponentially. Not only does the public want more information, they also want it right now. When should police departments provide information ...

The Forgotten Social Media

There is no doubt that we are getting better at using social media as a tool to assist our agencies with messaging, safety information, community building, and general conversations. Many investigations have been assisted and commenced by using tools like...

How Social Media Continue to Grow as Main Channel of Communication

Last blog, I wrote about the presentation at IACP 2012 given by Tampa Police PIO Laura McElroy. Tampa hosted the 2012 RNC and social media played a huge role in the way the police department responded and reacted to incidents. Well, here in Boca Raton w...

News Travels at the Speed of Twitter

Social media helps people stay apprised of world events, traffic, and sports as they happen.  It has also become an integral tool for law enforcement.  Despite its many positive applications, this technology brings challenges when it comes to po...

IACP Conference Workshop: How Social Media is Changing Crisis Response

Active shooter. Hurricane. Bank robbery.  Those are three drastically different types of situations that law enforcement agencies deal with, but the one key thing they have in common is social media. Whether it’s citizens looking to find out...

Social Media When It Counts

Different agencies have written a lot here at IACP about how to post, what to post and when to post, but I’m sure many law enforcement agencies still wonder, “How’s it really going to help me in a crisis?” Well, let me give you ...

Breaking News - Stop It!

One of the many benefits that social media has created in everyone’s day-to-day lives is the instantaneous ability to receive and report information. One of the newest trends that I have seen is media agencies using their social media accounts to an...

Make sure your local media follow your social network sites!

Like most police agencies using social networking, we at Boise PD use Twitter, and sometimes our Facebook page to communicate breaking news. And since BPD has been using these sites, we’ve urged local media to follow our sites for public safety and ...

Social Media as a Crisis Communications Tool - Part 2

Mark Economou from Boca Raton Police Department brought this up last month, but the topic came up here recently as well. To echo Mark's message: make sure social networking is part of any emergency or crisis communications plan. Mark says, fortunately,...

Knowledge is Power

Knowledge is power. For the police agency AND the citizen. It's all about what you know, when you know it, and who it's from. At least that's the way it is when it comes to law enforcement using social media. First, you're empowering your community, f...

Social Media as a Crisis Communications Tool

Fortunately, here in Boca Raton, we have not had the need to use social media during a crisis. That's not saying when a crisis does occur we won't use it. But, how it will be used will depend on the nature and severity of the crisis. Social media has prov...

Amber Alerts Get Social

We have heard the debate. Can social media be used in a time of crisis by officials to deliver and obtain pertinent information? Could Twitter and Facebook be used like an Emergency Broadcast system? The simple answer to those questions is yes. We are see...

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About This Blog

So you have found, or perhaps stumbled upon, The Social Media Beat, the blog for the IACP Center for Social Media Web site. The Social Media Beat is about three things: social media, law enforcement, and perspective. Here you will find a fresh outlook on the issues that are affecting law enforcement agencies and their personnel when it comes to social media.

Social media is taking the world by storm. Social networks, blogs, photo and video sharing sites, and virtual communities are changing the way people live, work, and play. These tools present unique opportunities as well as challenges to the law enforcement community.  The Social Media Beat brings together a team of bloggers who will speak directly to you about hot topics and current issues.

Bloggers include IACP staff and practitioners in the field who can provide a unique front-line perspective. Our team cares about social media and wants to ensure that law enforcement across the country are knowledgeable and well-equipped to incorporate this technology.

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About the Authors

Dionne Waugh

Dionne Waugh is the Digital Communications Manager for the Jefferson County Sheriff’s Office, which is the largest, full-service sheriff’s office in the state of Colorado. Prior to that, she spent more than six years creating and leading the Richmond, Virginia, Police Department’s social media efforts, which led to international acclaim and recognition.

She has spoken about law enforcement and social media at more than a dozen conferences across the country in addition to four IACP annual conferences. Waugh is a former newspaper reporter who wrote about crime, police, and the court system for several years. That experience and an ingrained curiosity for what makes people tick has fueled her desire to improve communication between people. Follow Dionne on Twitter @JeffCoSheriffCo.

IACP Center for Social Media

IACP's Center for Social Media serves as a clearinghouse of information and no-cost resources to help law enforcement personnel to develop or enhance their agency's use of social media and integrate Web 2.0 tools into agency operations. The Center is funded by the Bureau of Justice Assistance, Office of Justice Programs, U.S. Department of Justice.

Leon Robertson

Officer Leon Robertson is the Social Media Coordinator for the Hampton Police Division. Robertson has developed internationally recognized public safety messages, including the Jingle Bells “Holiday Safety Remix” in December 2013. He has extensive experience in graphic design, video & audio production, and managing various social media platforms. You can follow Officer Robertson’s efforts with the Hampton Police Division on Facebook, Twitter, and YouTube.

Tracy Phillips

Tracy is a Senior Project Specialist with the IACP. She is responsible for managing the day-to-day operation of the DiscoverPolicing.org Web site and coordinating the site's social networking plan. In addition, Ms. Phillips provides writing, editorial, and technical assistance on a variety of association projects and activities, including police management studies, job analyses, executives searches, federal grants, and various research projects and proposals. She has more than 10 years of experience in state and local government, including work as a management analyst, performance auditor, and crime analyst. Ms. Phillips holds a master's degree in public administration from the University of Georgia and a bachelor's from Clemson University.

Want to hear more from Tracy Phillips? Follow her and the Discover Policing team on TwitterFacebook, and on the Inside Discover Policing blog. You can also network with other police recruitment professionals in the Law Enforcement Recruitment LinkedIn group.

Zach Perron

Lieutenant Zach Perron is the public affairs manager for the Palo Alto (CA) Police Department. Zach was a 2014 visiting fellow at the IACP in the Center for Social Media. He serves on the steering committee for the Bay Area Law Enforcement Social Media Group (BALESMG), and is a member of the US. Department of Homeland Security's Virtual Social Media Working Group (VSMWG). He holds a bachelor's degree in American Studies from Stanford University and is now pursuing a graduate education at the Naval Postgraduate School's Center for Homeland Defense and Security in Monterey, California.  You can follow him on Twitter: @zpPAPD.

Dave Norris

Sergeant Dave Norris is a 21 year veteran of the City of San Mateo Police Department. He has worked in a number of positions including Juvenile Detective, Field Training Officer, Narcotics Detective, and Patrol Supervisor. Dave is currently assigned to Community and Media Relations and oversees day-to-day functions that involve the relationship between the police, the community, and the media. Dave is dedicated to the increase of community engagement through the use of social media. Under his management, San Mateo PD's direct subscribers to community alerts and public safety messaging has grown from several hundred to over 22,000.

Chris Hsiung

Captain Chris Hsiung commands the Field Operations Division at the Mountain View Police Department in California. Through the department Community Action and Information Unit (CAIU), he manages strategy, community engagement, and growth through the police department social media channels. Chris has been serving the Mountain View community for over 19 years and has held a variety of assignments within MVPD. These include detective assignments in Property Crimes, Person Crimes, and High Tech Crimes as well as collateral assignments on SWAT and the Field Evidence Team. He also serves on the planning committee for the Bay Area Law Enforcement Social Media Group (BALESMG). You can follow him on Twitter @chMtnViewPD.

Lynn Hightower

Lynn is the Communications Director and Public Information Officer for the Boise Police Department and has served in that role since October, 2003. Lynn also serves at the PIO for the Boise Fire Department. Lynn authors and manages the social media outreach for Boise Police and often acts as media spokesperson. She advises officers from patrol to command staff on media and public communications skills. Lynn joined the Boise Police Department after 17 years as a television reporter, producer, anchor, and news director. Lynn regularly instructs new officers at the Boise Police Academy and has given media and public communications presentations to dozens of federal, state, and local emergency responder agencies. Follow Lynn and Boise Police on Twitter @BoisePD.

Billy Grogan

Billy Grogan is the Chief of Police for the Dunwoody Police Department in Georgia. Chief Grogan was hired on December 17, 2008, after serving 28 years with the Marietta, Georgia, Police Department, to start a brand new department. On April 1, 2009, the Dunwoody Police Department began operations with 40 sworn officers and eight civilians providing police services to the 47,000+ residents of the City of Dunwoody. Chief Grogan embraced the use of social media from day one of operations. The Dunwoody Police Department began using Twitter the first day and has added Facebook, YouTube, Pinterest, and Vine to their arsenal since then as effective tools to market their department and engage their community. Chief Grogan has written about the benefits of law enforcements use of social media, participated in several social media focus groups and lectured at the IACP, Georgia Association of Chiefs of Police Conference, COPS Conference, and many other venues. Follow Chief Grogan on Twitter @ChiefGrogan and the Dunwoody Police Department @DunwoodyPolice.

Mark Economou

Mark Economou is the Public Information Officer for the Boca Raton Police Department in Boca Raton, Florida. His media and public relations background spans nearly 20 years. Spending nearly 15 years in radio and television news, Economou held many positions from assignment editor, reporter, anchor, and executive editor. After that, he served as the Director of Media Relations for Cote & D'Ambrosio, a Public Relations, Marketing and Advertising firm in Wickford, RI. He then served as head of Media Relations for Citizens Bank of Rhode Island, the 9th largest bank in the United States. Follow Mark on Twitter @BocaPolice.

Frank Domizio

Corporal Frank Domizio has been with the Philadelphia Police Department since 1997. He is currently assigned to the FBI’s Regional Computer Forensics Lab as a Forensic Examiner. Previously he was assigned to the Department's Office of Media Relations and Public Affairs where he was the Social and Digital Media Manager. Frank has spoke at several industry conferences and major universities on the topics of social media and content strategy.

Tim Burrows

Tim Burrows was a sworn police officer for 25 years with experience in front line operations, primary response, traffic, detective operations, and supervision. He has training in a broad spectrum of policing responsibilities including IMS, Emergency Management, computer assisted technology investigations, leadership, community policing, and crisis communications. Tim left policing but has remained involved through consulting with law enforcement on the advancement of communications and social media. Tim runs #CopChat on Wednesday nights at 9pm ET, to allow police and community members to connect and break down barriers. To learn more about him you can follow him on LinkedIn, Twitter and Facebook or click here to contact him http://bit.ly/ContactTimBurrows

Guest Blogger

The Social Media Beat periodically features guest bloggers who share their perspective on the topic of social media and law enforcement. These individuals are law enforcement professionals; sworn and civilian personnel from agencies of all types and sizes throughout the world. If you are interested in guest blogging, please send your request to socialmedia@theiacp.org. All bloggers must be affiliated with a law enforcement agency or educational institution. We cannot accept blog entries from vendors or others working in a for-profit capacity.

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