The Social Media Beat

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The Social Media Beat

Posts Tagged 'Community-Outreach-and-Citizen-Engagement'

Check out all of the posts tagged with 'Community-Outreach-and-Citizen-Engagement' below. If you still can't find what you are looking for, try using the search-form at the sidebar.

Finding Your Social Media Funny Bone

Guest Blogger: Katie Nelson, Social Media + Public Relations Coordinator, Mountain View, California, Police Department A day without laughter is a day wasted, or so they say. Unfortunately, for law enforcement agencies, that could mean days, week...

Increasing Facebook Likes – Ads Vs Content

Deputy Chief Andy Johnson is a 17-year veteran of the Hanover Park, Illinois, Police Department. He currently serves as Deputy Chief of Support Services, where he oversees emergency management, code enforcement, records, training, budget and purchasing, a...

Engagement Tip: Self-Initiating Conversations with the Public

You may be a proponent of two-way, back-and-forth communication with the public on your agency social media channels, but are you ever self-initiating those conversations out of the blue with users? Many agencies will respond to questions directed at the...

Facebook's Reaction Buttons: All You Need to Know

A couple weeks ago, Facebook launched their much anticipated revamp of the “like” function. From now on, instead of just “liking” a post, users can hover over the “like” button and choose between 6 different “reac...

Using Social Media to Reach Your Community and Beyond

In the past 10 years, the use of social media and the number of social media platforms has skyrocketed and everyone from the greatest generation to millennials is using some form of social media. Right now this is one of greatest resources to not onl...

The Law and Order Effect - These are YOUR Stories

Most police professionals chuckle at the thought of police TV shows. Meticulous detective work, a high speed chase, and a passionate trial all taking place over the course of an hour? We like to remind people that real life involves a lot less drama and a...

Snapchat Strategies for Law Enforcement

When you think of Snapchat, what’s the first thing that comes to mind? Such a temporary, consequence-free environment seems like the ideal place for sexting, right? Despite its initial eyebrow-raising reputation, this wildly popular social app actu...

Do You Speak Digital?

There's a new language sweeping the land. The younger generations speak it fluently. The masses are quickly adopting it. It sounds a lot like English but there are subtle nuances to it that are linked to pop culture and current events. Does your departmen...

Facebook Update Focuses on “Engaging Posts”

Facebook often likes to change up how things look or how we post to the platform, but one recent change actually might help us with WHAT we post. I recently started seeing the phrase “Engaging Post” on our Jefferson County Sheriff’s Off...

Spreading Cheer – and Safety – this Holiday Season

Who doesn’t love the holidays in New York City? Rockefeller Center, ice skating in Central Park, Times Square...but for us at the NYPD, this time of year is also a busy season, as thousands of people flock to the city to enjoy the special holiday at...

Twitter Tip: Photo Tagging

Are you using Twitter’s “photo tagging” feature? If not, you should be. This post will tell you first what it is, then outline the many benefits it can bring to your agency, and finally, tell you how you do it. What does “pho...

IACP 2015 Recap – The #LESM Perspective

Who would have thought that this year members and affiliates of the IACP, representing some of the most senior and traditional members of the law enforcement community, would pepper the internet with hundreds of comments on social media, all bearing the h...

Officer Elf on the Shelf Returns to Sarasota Police Department Headquarters

For the second year in a row, Officer Elf on the Shelf has returned to provide backup to the Sarasota Police Department Officers in the City of Sarasota, Florida. So far in 2015, Officer Elf was spotted at the airport waiting to catch a flight from the No...

#IACP2015 Session Recap: Social Media Bootcamp

While just about every PIO session at this year’s IACP Conference and Exposition in Chicago had a nearly full audience and was jam packed with information, one session in particular hit it out of the park. Social Media Boot Camp with presenters Lieu...

#IACP2015 Recap: Reducing Tensions Between Citizens and Police by Taking Outreach Efforts Social

Day 2 at the IACP Annual Conference and Exposition Public Information Officers (PIO) track started off with "Reducing Tensions Between Citizens and Police by Taking Your Outreach Efforts Social" by Laura McElroy. With the backdrop of a challenging ye...

Social Media Notifications and Engagement: Two Sides of the Same Coin

Last year, IACP conducted a survey of law enforcement agencies and 95% stated they used social media (most for investigative purposes). That's a great metric and a huge change from a few years ago. There's no question social media is mainstream, not only ...

IACP 2015 Chicago: Public Information Track Preview

Five years ago I was honored to be part of the first social media session at IACP in Orlando 2010. At the time social media was fairly new, especially to law enforcement. Late in 2008 we were one of the first departments to actively start using ...

Go Big or Go Home: NYPD's Twitter Strategy

In New York City (NYC), we go big or go home. In a little over a year the New York Police Department (NYPD) has gone from 0 to 100 in the world of social media, quite literally. At the beginning of 2014, the NYPD had one centralized Twitter account; today...

Video Engagement

There has been an absolute explosion in the world of live stream video over the last year, which can lead to a little bit of overload for our law enforcement social media managers. First, Meerkat jumped onto the scene with its debut at SXSW in Austin, T...

Social Media - Old School Style

I call this blog Social Media—Old School Style because it’s about using ways that are considered “old school” by today’s standards to accomplish the same mission as social media: educate, inform and engage with your community...

Share the Good News

Every time the television is turned on, there is another negative story about the police. When you check out the news on your computer or surf your social media channels on your smartphone, the message seems to be the same: police officers are the bad guy...

#LESM and the News Media: Conducting a Survey to Determine Your Effectiveness

Have you ever considered distributing a survey to your local news agencies to ask them their opinion on how you’re using social media? If you’re a social media manager for your agency, you are likely to regularly interact with traditional...

Do You Do Training on Personal Use of Social Media for Your Employees? Here's Why it Really is a Good Idea

It’s been said by many an expert – our own employees are our best “brand ambassadors”. If people see their work as important, and feel valued and rewarded, they’ll let others know. Personal experience shared word-of-mouth spe...

Super-Sizing Your Tweets for High-Impact

At my agency, we try to send out at least one or two tweets every day. We have found Twitter to be one of our most useful and followed sources of public information. Because our local media follows Twitter for our most up-to-date information, we have foun...

#CommunitiesLoveLemonadeStandsToo

You may have read my colleague Zach Perron’s blog here recently about Palo Alto Police’s #CopsLoveLemonadeStands campaign, and I’m writing to tell you that if you’re not participating, you’re missing out! We jumped on board ...

IACP 2015: A Must for Law Enforcement Social Media Professionals

Social media continues to be a hot topic in the field of the law enforcement. It is no surprise, then, that it continues to be a major theme at the IACP Annual Conference and Exposition. The IACP 2015 schedule has several workshops with a social media foc...

Think You're Facebook Responsive? Think Again

Facebook is always updating its platform with new formats and tweaks, but a recent update a few of us noticed this week was a responsiveness measurement icon. Just when you think you’ve got a handle on the best ways of using Facebook, they come out...

#CopsLoveLemonadeStands

With kids out of school for the summer, temperatures rising, and lemonade stands popping up on sidewalks across America, my department recently began a new social media initiative called #CopsLoveLemonadeStands, and we are encouraging any interested polic...

#WhyIWearTheBadge Wednesdays, Keeping the Campaign Going Strong

Agencies all over the world are taking to Facebook, Twitter, Instagram, YouTube, and even Periscope to share their #WhyIWearTheBadge stories and to connect with the communities they serve. The #WhyIWearTheBadge campaign was designed to highlight the diver...

PROBLEM SOLVING IN #LESM – FINE-TUNING YOUR GAME PLAN

Cops are natural problem solvers. Flexibility and versatility are a big part of what we do every day, pushing the black & white through our neighborhoods, doing the big things that provide safety and preserve quality of life, and the little thing...

Why I Wear the Badge - #WhyIWeartheBadge

Why I Wear The Badge In 1962, President John F. Kennedy signed a proclamation that designated May 15th as Peace Officers Memorial Day and the week May 15th falls in as Police Week. 20 years later, the Memorial Service in Washington D.C. bega...

Nextdoor: The Next Big Thing for LESM?

Has your agency signed up for Nextdoor yet? If not, you should consider signing up for this free, private social network and joining more than 700 government agencies and police departments already using it across the United States. Nextdoor is a fa...

Using Vine to Solicit Tips and Reach Out to the Community

By now Twitter, Facebook, YouTube, and Instagram are commonplace names among law enforcement agencies. However, there is a variety of other social media technologies that are worth considering in any communications outreach strategy to your respect...

Using Social Media During the Snowstorm

Over the past week, APD has been busy with the normal social media posts on Twitter and Facebook with traffic reports, road conditions, and crash locations. We also took the time to humanize our officers and build the city's brand by being creat...

Help Deter Cybercrime by Participating in Global Safer Internet Day

Cybercrime is a global threat to the economic and the physical security of every nation. It is one of the leading crime problems facing the world today and in the foreseeable future. That is why IACP President Richard Beary made cybercrime one...

Using Social Media to Protect and Serve

As regular readers—and even those not-so-regular readers—of The Social Media Beat know, law enforcement agencies of all sizes across the world are using social media in innovative and effective ways. Social media provides law enforcemen...

Looking back, looking forward at the JeffCo Sheriff's Office

Whether you’re looking to take your agency’s social media efforts to the next level in 2015 or just sticking your toes in the water, the beginning of the year is the perfect time to reflect on the good work you’ve done and make so...

Changing of the Social Media Guard, Sort Of

For the past six years, I have learned, led, shared and at times even foundered in my drive to find the best possible ways to use social media to advance the mission of the Richmond Police Department and engage with the community. Now it’s time t...

Engaging Your Community: Social Media as a Law Enforcement Philosophy

This educational session consisted of a panel of experts, which included Captain Chris Hsiung with the Mountain View Police Department; Shino Tanaka also with the Mountain View Police Department; and Lieutenant Zach Perron with the Palo Alto Police Depart...

Using Nextdoor to Expand Community Engagement

Those who stayed until the final afternoon of the IACP Annual Conference were treated to a fascinating case study of community engagement, courtesy of the Sacramento (CA) Police Department and featuring their use of the social network Nextdoor. Chief S...

Bringing Your Social Media Audience as Close as Nextdoor

Think about it – a lot of us take a lot of time to produce some really great social media posts. We post on a variety of platforms with content that’s creative and engaging, even entertaining. It’s fun to see the number of people reached...

A Great Place to Share Campaigns

We saw it recently with the Ice Bucket Challenge for ALS. Slowly our news feed became flooded with videos of people dumping a bucket of ice water over their heads to raise awareness for ALS. Then it started, one police department, then one fire department...

Love It or Hate It – Why the Ice Challenge Trend Was Important in the World of #LESM

Talk about a viral trend that swept the nation … and then some!  Whether in its iteration among Joe and Jane Citizen benefiting ALS and other charities or as a trend in the public safety world benefiting some of our charities, videos of pe...

LESM at IACP 2014

It’s September at IACP Headquarters which means the weather is unpredictable, pumpkin spice lattes abound, and our staff is in conference mode. The countdown is on… just 36 days until IACP 2014 kicks off in Orlando, Florida.  The confere...

Why Law Enforcement Should Be Using Instagram

Facebook, Twitter, and YouTube may get all the attention when it comes to social media, but the mighty Instagram should also be a contender when it comes to engaging with your community. According to Digital Marketing Ramblings, Instagram’s growt...

Three Reasons Social Media is Critical to Your Communications Plan

The time for social media to be integrated into your communications plan is today. Any further delay in implementation may have an adverse impact on your department, your community, and your staff. Listed below are three reasons social media should be an ...

I Pledge To Do It Right

I had originally written two blog posts this week that were focusing on social media, the new world of communication, journalism, and transparency. Then I found this amazing little reason to focus on something positive and get away from the ‘trainin...

You Can't Schedule a Crisis - But You Can Always Prepare for One!

It could happen in any of our jurisdictions. No matter how hard we train, how much we prepare, critical incidents will happen, and can end in death or serious injury to one or more of the parties involved. Although every incident has its own dynamics, and...

Reaching Out To Community and Business Stakeholders

At its core, contemporary policing is about keeping our communities safe by building partnerships with the community, putting criminals behind bars, and creating an environment where all of our stakeholders feel safe to go about their daily business. &nb...

Star Power: How Pop Culture Can 'Stop the Violence'

The Hampton Police Division has made the prevention of youth violence a top priority. Another officer and myself recently appeared on the Fox News Network show "Fox & Friends" to promote a music video the Public Information Office produced with a catc...

If You “Do Social,” You Need a Strategy

Police departments using social media fall into two broad categories: 1.    Those who use social media to broadcast information. 2.    Those who use social media to broadcast information AND engage with their community b...

Creating Value with Video

According to a recent study by Nielsen, adults in the United States spend an average of 34 hours per month accessing the Internet from their mobile devices, with five hours and 48 minutes of that time spent watching videos.  In comparison, adults in ...

Capturing a Moment: How IACP PIO Training Brought Inspiration at Just the Right Time

Boise Police Department recently had a “social media moment.” You know, one of those posts that, while perhaps not viral, shot well above the normal views, shares, etc. A couple cool things about this moment: first, it brought back some bas...

It’s ‘All in the Family’ on Facebook

Nowadays, most people have heard of the social media meme “Throwback Thursday” or “Flashback Friday.” It’s the day of the week when people post older, or “vintage” photos of themselves on social media sites. In...

Don’t Be “More Human”

Eyes, ears, arms, legs, torso.  Brain, heart, central nervous system, lungs. Senses, emotions, thoughts, voice. I have just described in very basic biological terms the characteristics and make up of a human being. You are a human being. End of st...

Marketing Lessons from the Private Sector

I recently attended an event hosted by Twitter and Hootsuite called “Igniting Your Marketing Success on Twitter” (#IgniteMktgSuccess) where experts from both companies gave advice to small and medium-sized business owners on how to best levera...

Back to Boston

This week marks the 118th running of the Boston Marathon and a fine time to reflect upon the lessons learned from the Boston Police Department (BPD) during last year’s tragic bombing. The bloggers of IACP’s Center for Social Media, among other...

Use of Back-Channel Communications to Maximize Community Messaging Impact and Integrity

Internal Organic Growth Update In my blog last month, I wrote about “organic growth” in your agency, and I wanted to open this month’s blog by sharing one of those spontaneous moments… One of our sergeants in patrol is an of...

Professionalization of the Social Media Manager Role

When the time comes for your agency to fill a social media collateral assignment or position, what attributes, skill sets, or experiences are important to look for? Is it better to have an outside candidate with real world social media experience or is i...

Community Outreach through Social Media: An Agency-Wide Approach

Lt. Andy Johnson is a 15-year veteran of the Hanover Park, IL Police Department.  He currently serves as Commander of Investigations and oversees detectives, special operations, and crime analysis.  Andy has served in a variety of roles within t...

Make Sure Your Social Media Is Actually Social

Chris Rasmussen has been in law enforcement for 23 years, having served in both the San Francisco Police Department and in the Redwood City Police Department (since 1997).  He is one of the founding members of the Redwood City Police Social Media Tea...

Using Social Media to Go Beyond Recruitment

Many agencies have quickly come to realize how beneficial social media sites can be when it comes to recruitment efforts. But do you also realize that the “fans” you make during these endeavors are very likely to stick around and become long-t...

RPD Loves Animals & Good Police Stories – And So Does the Rest of the World

At this point in the social media game, most people know that photos of animals are pretty popular. From police agencies’ K-9 units to mounted squads to animal rescues, it’s clear that the people love animal postings. But a recent Facebook ...

Social Media: More than Just a Tool

Does your agency deploy social media as a communication tool used by a select few or is it a philosophy that is embraced in your organization from the top down?  As a tool, there’s no question social media has become a “game changing&rdqu...

Richmond Police’s 10,000th Tweet!

There’s a lot to be said for recognizing the milestones in your social media journey. It shows how far you’ve come, what you’ve accomplished, and inspires you for the future. Most of the time, agencies do this by keeping track of the ...

Multiple “Tweeters” vs. Single Agency Source – An Alternate Plan to Accommodate Varied Content

I had originally intended to describe the following plan as part of my goals for 2014, following the current Social Media Beat trend of New Year’s posts. I was then inspired by Dionne Waugh’s blog post about multiple agency “tweeters&rdq...

Looking Back, Looking Forward

Reflecting on the past year of law enforcement and social media use to me shows a tremendous amount of growth, creativity, and partnerships, not just for Richmond Police, but also for agencies across the country and the world. More agencies are inspire...

The Best of Police in Social Media 2013

Any blog worthy of its loyal readership needs a year end, best-of list. Lest The Social Media Beat not disappoint, here are the top law enforcement social media stories from 2013. Cheap Otter, an Internet Sensation Chief David Oliver (or “Cheap ...

Using Video to Deliver Your Holiday Safety Message

It’s that time of year again.  The time when police departments around the country put out holiday safety tips.  Usually they include: don’t talk on cell phones while walking through parking lots, don’t leave valuables in plain...

Creating Videos in the Palm of Your Hand

At the recent IACP Conference in Philadelphia, 16 social media classes on a wide variety of topics were offered.  There were several sessions which specifically addressed using video and the topic came up during discussion time at several other sessi...

Flexible-Platform Media Messaging – If “Everything IS a Press Release,” Consider Using “Everything AS a Press Release”

Last week our IACP PIO Working Group received a request for assistance from a large agency in the southeast United States. This agency uses a standard process for releasing formalized “Press Releases” and posts them on a “News Room&rdquo...

IACP 2013 PIO Track Summary

Attendees of the 120th IACP convention descended on Philadelphia last month to take part in high caliber training, roundtable discussions, and incredible networking opportunities.  Set at the Philadelphia Convention Center, in the heart of downtown P...

Improving Your Agency’s Brand, Online Persona, and Engagement with Your Community

Today’s post is the ninth in a series of blog posts highlighting IACP 2013 social media workshops. This post is about the Social Media 2.0: Improving Your Agency’s Brand, Online Persona, and Engagement with Your Community session on Sunday, Oc...

Using Video to Communicate with the Public

Today’s post is the eighth in a series of blog posts highlighting IACP 2013 social media workshops. This post is about the Using Video to Communicate with the Public session on Tuesday, October 22. I’d like to start off this blog by persona...

Addressing Online Radicalization to Violence

Today’s post is the seventh in the series of blog posts highlighting IACP 2013 social media workshops. This post is about the Addressing Online Radicalization to Violence session on Tuesday, October 22. As we have blogged about before here and he...

Advice from Chiefs Who Use Social Media

Today’s post is the fifth in a series of blog posts highlighting IACP 2013 social media workshops. This post is about the Chiefs Who Tweet (or Pin, or Post) workshop on Tuesday, October 22. For Kansas City, Missouri, Police Chief Darryl Forte and...

Taking Your Message to the Next Level

Today’s post is the second in a series of blog posts highlighting IACP 2013 social media workshops. This post is about the Taking Your Message to the Next Level: Advanced Social Media session on Sunday, October 20. Boise, Idaho; Boca Raton, Flori...

Giving Your Community What They Want vs. What They Need

It’s an age-old question: Do you give the people want they want to see or what they need to know?And it’s the question several of us who run our police agency’s social media sites also ponder. Do we post information about crimes, which are usually scary, ...

Social Media is Going to the Dogs

There are a lot of different ways to be successful on social media. One of the few universal rules of social media is that people love, love, love pictures of animals. Ask most agencies about their most popular social media posts and they usually involve ...

IACP 2013 Social Media Survey Results

This fall, the IACP conducted its fourth annual social media survey. This year’s survey included 500 agencies representing 48 states. The survey helps to identify trends, challenges, and emerging issues faced by state, tribal, campus, and local law ...

Getting on Board with Social Media

Policing and law enforcement agencies are a dynamic mix of the old and new.  Old personnel, new personnel. Old thinking, new thinking.  Old techniques, new techniques. Old technology, new technology.  I’ve always found it quite funny ...

Social vs. Traditional Media

Imagine this scenario: You hear about a funny “dumb criminal” arrest story from one of your officers and you just know how popular it would be if you post on your department’s Facebook page. Not only will it draw more fans to like yo...

Spotlighting Our Police Volunteers

When most police departments think about social media, they focus, obviously, on their sworn officers and then their civilian employees. But what about the volunteers? These are the people who are actively supporting the department by taking time ou...

Win-Win: Engaging the Community While Closing Cases – The “Digital Canvass”

Maintaining our street-cred among peer officers is one of the toughest aspects of the SM/PIO position. I’d be shocked if I’m the only LESM cop out there that’s heard this kind of ribbing … “Hey, buddy, are they going t...

How to Continue Your Social Media Momentum

Though law enforcement agencies across the world are at a variety of stages when it comes to social media use, those of us who have been doing this for a while now may be wondering what we should be doing next. My colleague at Boca Raton Police, Mark E...

Law Enforcement’s Use of Social Media and the Perception of Rising Crime

About the author: Lieutenant Chris Hsiung is assigned to Special Operations and is the social media manager in charge of strategy, community engagement and growth through the police department social media channels. Chris has been serving the Mountain Vi...

Pure-Form LE Social Networking – Inter-Agency Coordination and Collaboration, and #BALESMG

We are likely to all agree that with the complete facelift created by social media over the last few years, the profile of the law enforcement PIO has changed dramatically. In addition to our standard, garden variety press releases, many of us now blog, m...

Seven Things I Learned from Brimfield PD's Facebook Page and You Can Too

By now, a lot of you may have heard of the wildly successful Facebook page of a relatively small Ohio town’s police department. The Brimfield Police Department’s Facebook page has made national news this past week and gained thousands of ne...

Picture This: Using Instagram and Community Policing to Counter Violent Extremism

Today’s guest post comes from the staff of the Community Policing and Countering Violent Extremism project at the International Association of Chiefs of Police. Social media is a great tool for law enforcement to use for connecting, communicating, ...

Leveraging Public Safety’s Reach During Special Events – A “Mobile-Messaging” Field Force!

I recently had the opportunity to participate in the command post at Maker Faire. This 2-day event, touted as the “premier event for grassroots American innovation,” features a large number of tinkerers and inventors extraordinaire, giant scra...

Integrating Video into Your Department's Social Media Efforts

I recently participated in a training sponsored by the IACP’s web technologies partner, Matrix Group International on “Getting Started with Web Video and Tips for Shooting Your Own Video.” The IACP doesn’t do much in the way of ...

Boston Police Schooled Us All on How to Use Social Media

I know Tracy Phillips touched upon this in her last blog but I’d like to dig deeper into how the Boston Police Department was successful using social media during one of the biggest terrorist events in this country since 9/11.  Think about it, ...

More Lessons from Boston

The law enforcement response to the Boston Marathon bombings has been the source of many hoorahs and kudos, and rightly so.  In the context of this blog and the Center for Social Media, I’ll focus on four elements (trends?) we haven’t qui...

A Sheriff's Office Experience of Getting Up to Speed on the Social Media Highway

This guest blog comes from Rebecca Rosenblatt of the San Mateo County Sheriff's Office. Deputy Rosenblatt has been in law enforcement for the past eight years. She previously worked in patrol as a K9 handler for the Millbrae Police Department until the de...

Digital Success is Built on Human Relationships

We often find ourselves giving up something we love.  I find myself in that position right now, leaving a job I feel passionately about to the next step in my career.  As I write this, I just spent the first day training my replacement.  In...

Social Media Team – Law Enforcement’s Next Specialty Team

This guest blog comes from Laura McElroy of the Tampa, Florida, Police Department. During her nine years with the department, Laura has strengthened community relations by developing a proactive approach to the public information office.  Her team ut...

Developing Key Messages

Today’s guest post comes from Sergeant Dave Norris who has been with the San Mateo, California, Police Department since 1993. After serving in a variety of positions including Field Training Officer, Narcotics and Vice, and Investigations, he is cur...

Desk-Ditching: A Police Chief Hits the Beat to Lead Twitter Virtual Ride-Along

Lieutenant Zach Perron is the lead Public Information Officer for the Palo Alto (CA) Police Department, an agency of 85 sworn officers serving a community of about 65,000 residents.  The computer was invented in a garage three blocks from his office ...

Boston Reminds Us - The Importance of Rumor Control on Social Media

Perhaps you saw this tweet on Wednesday, April 17th:   Despite reports to the contrary there has not been an arrest in the Marathon attack. @Boston_Police To their credit, despite trying to manage a chaotic week in their city, Boston Police we...

Social Media 2.0

We are always trying to come up with new ways to engage our audience. In law enforcement, it's ways to keep our residents and those around us updated on what is happening in the City of Boca Raton. Over the last couple of years we have gone from just a we...

Riding Along Via Twitter

Richmond Police recently did its first virtual ride along, also known as a TweetAlong to give the community an idea of what its officers deal with during an average shift. To some it may seem a little passé since many police agencies have done v...

Recognizing Law Enforcement Volunteers through Social Media

Today’s guest post comes from Jennifer Styles, Project Specialist for the national Volunteers in Police Service (VIPS) Program at the International Association of Chiefs of Police. One of the many advantages of social media is being ab...

Pinning the Police - It's A Good Thing

When it comes to what’s popular on social media sites, it’s all about the visuals. That’s why the still relatively new site Pinterest is taking off so quickly, and why police need to consider using that platform as a way to reach and edu...

The Changing Nature of Citizen Interaction

In the “olden” days, the primary way for a citizen to complain or bring a concern to their police department was to come to the department or stop an officer if they see one. In the following years, the telephone became the primary means to co...

Does your target audience really see your message?

One of the main purposes we in law enforcement use social media is to engage our community. Residents, businesses and those that come here to visit our restaurants and retail areas. But sometimes we stop and ask, are those people really getting the messag...

Big, Open, Social Data and the Potential for Collective Problem Solving

The phrases “big data” and “open data” are everywhere these days. So too are online challenges and contests to solve civic problems through technology. Could just be me, because I’m interested in these topics, but they sure s...

Maximizing the Number of People Who See Your Facebook Posts

Today's post comes from Chris Hsiung, a lieutenant with the Mountain View Police Department and the social media manager in charge of community engagement and growth through the police department's social media channels (Facebook, Twitter, Google+, and Pi...

Maximize Your Facebook Posts

With over a billion users, Facebook reaches one out of every seven people in the world.  Those of us trying to reach every single one of those billion plus are always looking for ways to optimize our posts. One way to draw more attention to our c...

Twitter and Foursquare: A View from the Street Part II

Richmond Police Sector Lt. David Naoroz has been using social media in his personal life for a while now so it was only a matter of time before he began using professionally. Richmond Police PIO and fellow social media nerd Dionne Waugh quizzed hi...

Twitter and Foursquare: A View from the Street Part I

Richmond Police Sector Lt. David Naoroz has been using social media in his personal life for a while now so it was only a matter of time before he began using professionally. Richmond Police PIO and fellow social media nerd Dionne Waugh quizzed h...

Creating Your Social Media Presence from Scratch - Part 2

Today’s guest post comes from Sergeant Dave Norris who has been with the San Mateo, California, Police Department since 1993. After serving in a variety of positions including Field Training Officer, Narcotics and Vice, and Investigations, he is cur...

Creating Your Social Media Presence from Scratch - Part 1

Today’s guest post comes from Sergeant Dave Norris who has been with the San Mateo, California, Police Department since 1993. After serving in a variety of positions including Field Training Officer, Narcotics and Vice, and Investigations, he is cur...

Beyond Sworn and Civilian in Social Media

When it comes to law enforcement, most of us are divided into the sworn and civilian categories. But when it comes to social media, there’s another title that those of us who do the work should consider: community manager. After reading this arti...

The Forgotten Social Media

There is no doubt that we are getting better at using social media as a tool to assist our agencies with messaging, safety information, community building, and general conversations. Many investigations have been assisted and commenced by using tools like...

Social Media Should Be Social

I became a police officer for several reasons. I wanted to follow in my grandfather's foot steps, I wanted the excitement, I wanted to help people. I never imagined, not in a million years, I would find myself writing a blog post for the IACP while workin...

Looking Back/Looking Forward

A lot has happened this past year when it comes to law enforcement and social media, and the experience for Richmond Police has been no different. We’ve used various social networking platforms to solve crimes; communicate better with our communi...

Year in Review

After the frenzy for many agencies to get on the social media bandwagon, it seems things have slowed down a bit. Just like anything new and shiny, you want to play with it all the time at the beginning then push it aside when something else new comes alon...

PGPD Now Tweeting the Beat

Today’s guest post comes from Julie Parker, Director of the Media Relations Division for the Prince George's County, Maryland, Police Department. Responsible for media and public relations in a dynamic environment, Julie has incorporated the modern ...

Just Click "Like"

As most of us know by now, Facebook is regularly making changes to how the site works and where your content shows up. By the time you figure something out, something else has changed. Well, we’ve recently discovered one change that has turned ou...

One in a Billion

Today's guest blog post comes from Machelle Montgomery, Social Media Liaison for the Prince William County, Virginia, Police Department. This full-time position was developed in April of this year and is a part of the Public information Office. As a prior...

E-mail, E-commerce, and Police

Lately I’ve been wondering if police departments – or their governing jurisdictions – should be more like e-marketers in their quest to connect with and solicit feedback from citizens.  Think about it – every time you order so...

Expand Your Social Media Content

Whether your department is a veteran user of social media or has just taken the plunge, the one aspect of using social media that many struggle with is content. This can be an especially difficult challenge when you are just starting out. One might think,...

Who Has Time for All This Social Media Stuff?

Who has the time for all this social media stuff? That’s one of the most frequently asked questions we get as law enforcement social media enthusiasts.  Though there are many ways and apps you can use to save time, there’s actually one...

No Better Time to Advocate & Educate for the Safety of Our Officers

Scrolling down the news feed on my personal Facebook page last night, I saw a post from a friend who works for a police agency in Alaska. She had shared a post on the death this week of Nassau County, New York, Police Officer Arthur Lopez tragically and s...

Branding and Marketing Your Police Department

Does your police department have a brand? I’m not talking about a circle L or a lazy T for all you cowpokes, but rather an idea, image, or message that the public associates with your agency.  Marketing guru Seth Godin further defines a brand a...

IACP Conference Workshop: Case Study: Republican National Convention Tampa, Managing the Media

In my last blog I wrote about how social media is changing the way we respond to large scale events as PIOs. My example was how it was used at the Republican National Convention in Tampa in September. I had the opportunity to help out the Tampa Police Dep...

Re-Cap #IACP2012 – Social Media: Challenges and Opportunities

Have you ever been to a conference and left disappointed because you just didn’t find the information you were hoping for? Have you ever felt empty because you took time to attend a session based on the description of it and it just didn’t del...

IACP Conference Workshop: If You Are Going to Use Social Media, Make it Worth Your Time

This session at the IACP Conference was one that I was really looking forward to. As a chief, I am all about engaging in activity that adds value to the organization. rather than wasting the time of my staff. A large audience was in attendance. Lynn Hight...

IACP Releases 2012 Social Media Survey Results

In August 2012, the IACP conducted its third annual social media survey. This year’s survey included 600 agencies representing 48 states. The survey helps to identify trends, challenges, and emerging issues faced by state, tribal, campus, and loca...

Expecting the Unexpected: Social Media in Large Scale Events

This past week I had the opportunity to help the Tampa Police Department during the Republican National Convention. PIO Laura McElroy, who will present at IACP 2012 about how she planned for this event, had a terrific plan and team in place. She had every...

Are Police Creative – or Gutsy – Enough to Capitalize on Internet Meme (and Should They)?

Two of my favorite Internet sensations of late are Call Me Maybe videos and McKayla is Not Impressed photoshopped images. Near as I can tell, law enforcement has failed to jump on either bandwagon. Maybe I’m the only one who sees the potential&helli...

How Much Time Do You REALLY Spend On Your Agency's Social Media?

This is probably one of the most asked questions I get when making presentations around the country at conferences. And the answer I give is always very vague: “It depends.”   The reason it depends is because on any given day it could ...

Is an App Right for Your Department?

By some estimates, 49.7% of people in the United States have a smartphone and by 2014, that number could rise to over 70%. As a result of the proliferation of smartphones, the app market has exploded. Consumers would rather click on an app on their phone ...

Transparency Part II: Why We Can't Always Be Transparent. Thanks to Social Networking, We Can, and People Get It!

I’m going to start with something that you may have read recently: “Transparency does not involve divulging privileged information. Instead, being transparent means empowering citizens with information so they can understand, appreciate, an...

Using Social Media to Engage Officers' Families and Fellow Officers

One of the neatest – and most surprising – things to come from the Richmond Police Department's use social media is the boost in employee morale and camaraderie as well as the increased engagement with officers' families. To explain, I thin...

Transparency: Law Enforcement's Best Friend

In years past, many police departments operated in almost complete secrecy. The community knew very little about what the department was doing except in the most extreme cases involving terrible tragedies. The culture of law enforcement perpetuated this b...

Wiki-PD-a: Police Departments and the 5th Most Popular Site on the Web

You can't control everything that is written on the Web about your department, but you can influence one very important source: Wikipedia. Wikipedia is a free Internet encyclopedia with millions of articles on almost any topic written and maintained by...

Building Your Audience

Have you ever been stuck for a topic to write about? Last week I was trying to come up with a blog post for you and I couldn't decide on the topic. There were several I was considering and every time I got started there was an interruption. First, a tw...

Keeping It Fresh

Today's guest blog post comes from Corinne Geller, public relations director with the Virginia State Police. A former TV news reporter, she joined the state police in 1999 as a field PIO and now oversees statewide media and public relations. She and her t...

The Timing of Content Can Be Crucial

June 1st was National Doughnut Day. As a blogger and reader of blogs on this site, I read the piece from Officer Mike McCoy of Houston PD a few weeks ago on the power of using humor - appropriate humor - as an effective way to humanize our agencies thr...

What's Next with Social Media in Law Enforcement

It is very easy to become complacent with social media. Just like a new car or new electronic device, you want to try it out when you first get it but after a while it becomes routine. Social media is getting to that point for many... routine. It's now se...

It's the Little Things - Part 2, Twitter

Earlier this month we talked about the little things you can do on Facebook when it comes to interacting through social media with your community. Now let’s look at Twitter. Twitter has some restrictions when it comes to communication, but that j...

Social Media: The Great Equalizer

How many of you have ever had a negative story about your department or the way your officers handled an incident spin out of control in the media? It stinks. Traditionally, it is difficult to “set the record straight” without opening yourself...

Measuring Police Performance... Socially

Crime rates and enforcement actions alone have never been the best evidence of a successful police department, but they always seem to be our go-to barometer. Annual reports are laden with pie graphs and bar charts comparing this year’s stats with y...

Humor in Houston

Today's guest blog post comes from Senior Office Mike McCoy of the Houston, Texas, Police Department (HPD). Mike has been a police officer since 1982, and has worked in recruiting until 2009. Mike created a successful blog (www.hpdblog.com) in 2007 to hel...

It's the Little Things - Part 1, Facebook

Who’s going to monitor it? Are we going to delete comments? Who’s going to post items? What should we post? How often should we post? The questions regarding social media use could go on and on, and we realize it’s quite easy to get o...

Will You Hangout With Me?

Google+ may be the new kid on the social networking block, but it appears to be gaining some momentum with individuals and organizations alike. There are several different aspects of Google+ that offer different functionality. There is the ability to put ...

Chatting with Your Community Online

Today's guest blogger post comes from Stephanie Slater, Public Information Officer for the Boynton Beach, Florida, Police Department and the City of Boynton Beach. Stephanie is a frequent speaker about law enforcement's use of social media, and has assist...

Here's a Good Story About Relationships... Oh Yeah, and Police Work

I found this post on the BPD Facebook page a few days ago. It's a story from one citizen that he shared on his Facebook page and re-posted on ours. It's a good story of a successful police investigation. But also and perhaps most notably, it’s an in...

Social Media When It Counts

Different agencies have written a lot here at IACP about how to post, what to post and when to post, but I’m sure many law enforcement agencies still wonder, “How’s it really going to help me in a crisis?” Well, let me give you ...

2011 A Year in Review

As I look back on our department’s use of social media in 2011, I believe we have come a long way. At the beginning of the year, almost all of the information being posted online was being generated by one person. As a result, timely information was...

The Year That Has Been and a Look Ahead

Tracy Phillips posed the question here a couple of weeks ago, “Would I be exaggerating if I called 2011 the year for social media in law enforcement?” I answer to you Tracy, No. It’s not an exaggeration. I think back to late 2008 when...

2011: The Year for Social Media in Law Enforcement

Would I be exaggerating to call 2011 year of social media for law enforcement? Er, maybe but I don’t think so. Would I be overstating to say we’ve seen an “explosion” in law enforcement’s use of social media over the course o...

My 2011 IACP Conference Experience

From my viewpoint, the 2011 IACP Conference in Chicago was a success. The weather was beautiful, the educational classes were broad and extensive, and I had the opportunity to network with many chiefs across the country. I was fortunate to be a panelis...

IACP 2011 Conference Review

One of the great things about an event such as the 2011 IACP conference in Chicago is that it brings together a variety of people who have had such different experiences to share their knowledge. I feel incredibly fortunate that I could attend and learn s...

IACP 2011 PIO Track Review

This is the second year the IACP annual conference included social media in the PIO Track. Last year in Orlando the response to the couple of social media presentations was overwhelming with standing room only at a couple of classes. One would anticipate ...

Building a Base for Emergency Communication

In Chief Grogan’s blog post of Sept. 14th, “Why Should My Department use Social Media”, the Chief, as usual, makes some excellent points; social media is an opportunity to communicate directly to citizens, crime information released to t...

How Should Your Department Respond to Negative Comments?

The question about what to do when negative posts are made on your social media sites is a valid question. Although feared by many law enforcement professionals, negative comments are typically not posted as frequently as expected. However, it is importan...

Community Connections Via Facebook - Part 2

About a month ago, Boise Police “tested the Facebook waters”, so to speak to increase something all effective law enforcement agencies need – intelligence. Specifically, BPD had word that at least one and possibly several hate-bias cr...

Why Should My Department Use Social Media?

This is a question asked by many chiefs across the country. Police chiefs face many challenges today. Crime and what to do about it is a continuing concern. However, in our current economic climate, chiefs also face historical reductions in their budgets...

Why Would I Want to Like You or Be Your Friend?

This week I had to go to one of the big box building stores. As I was paying for my purchase the cashier smiled and said, “Make sure you like us on Facebook and follow us on Twitter.” I said the first thing that came to my mind, “Why?...

Why Should You Do It? Simple, Unfiltered Messages to Your Residents

This has been touched upon in blogs here by me and fellow bloggers, but thought a more in-depth discussion was due. Recently at one of my social media presentations to law enforcement, many in attendance were not using Facebook or Twitter to communicate. ...

Interacting with Other Agencies, Both Police and Non, On Social Media

You probably go into using social media to connect or communicate with your community and maybe the media, right? One of the last things you’re probably thinking about is interacting with other agencies, police or otherwise, on social media. I th...

Community Connections Via Facebook

I'm trying something this week and we'll see what kind of feedback we get. We've gotten word from a couple sources that at least one possible hate-bias crime occurred downtown recently and the incident was not reported. Not good. Working with the depar...

Social Media Engagement at the Dunwoody Police Department

The Dunwoody Police Department began operations on April 1, 2009. Since that first day, the department has been using social media tools to market our agency, engage our community, and connect more effectively. The department started using Twitter on day ...

Hosting a Live Chat

If you're interested in trying something new to improve your communication and reputation with your community, consider trying a "live chat." Though the mere thought of it - someone asking any question they want of your command staff officer for all to se...

To Follow or Not to Follow...

One of the force multipliers in social media is the "follow" or "like" feature of Facebook and Twitter. The more folks you follow the more that will follow you back. But is this necessary in law enforcement? It's a question that is worth the conversation,...

A New Voice on The Social Media Beat

In 2008 I accepted the position of Communications and Media Relations Officer for the Traffic Services Unit of the Toronto Police Service. In a meeting with the Unit Commander of Traffic and the Staff Superintendent in charge of Operational Services, whic...

Build Community Relations with Your Facebook Page

Facebook recently launched a "Use Facebook as Page" feature that allows page administrators to assume the identity of their page when interacting with Facebook. This allows you to Like, post, and comment throughout the site as your page. Prior to this cha...

Knowledge is Power

Knowledge is power. For the police agency AND the citizen. It's all about what you know, when you know it, and who it's from. At least that's the way it is when it comes to law enforcement using social media. First, you're empowering your community, f...

Law Enforcement Use of Social Media

I was hired as the first Chief of Police for the Dunwoody Police Department on December 17, 2008. This was an exceptional opportunity to build a new department for a new city from the ground floor up. In just over three months, the Dunwoody Police Departm...

Content Idea - Community Connections

Ideally, content on your agency's social network sites comes from something ongoing and timely within your department. But it's not uncommon in agencies large or small, to have a "slow news day". So how do you keep posts on your sites updated and engaging...

Keeping Your Page Fresh and Your Citizens Engaged

So you've finally decided to take the plunge into social media and it' going well. Now what? It's important once you know what you're doing and feel relatively confident, that you think about what's next. What are your goals now that you've started usi...

Engage - Someone just might say, "Thank You"

A couple things happened this week on the Boise PD social network sites that started the new year off right. The first shows the value of interacting with citizens via social networking; the second illustrates how that interaction can lead to something we...

2011 Social Media Resolutions

A new year has arrived, and with that comes the age-old activity of pledging to change in the upcoming twelve months. Hitting the gym, kicking a bad habit, or clearing out junk are typical tasks at the top of people's lists. But with the social media revo...

Why Do I Need to Use Social Media?

Do you have important information you want the public to know quickly? Do you want citizens to know more about the positive things you do and the great people you have working for you? Then social media is the way. The only cost is time and it's tim...

Minimizing the Social Media Fear Factor

The two words, social media, have scared a lot of people. For newbies it's totally understandable that social media is intimidating. What those people don't realize is social media is just an extension of what they do every day, communicate. When I ta...

Why It Pays to Write It Out Before You Send It Out… I’m Not Talking About Proofreading.

With all due respect to the English majors out there, these comments don't have anything to do with grammar, punctuation, or spelling. Although important to the professional image of your agency, this isn't about a check for commas, but rather the importa...

Marketing Your Police Department: You're Doing it Already!

Any business has to market their company. From retail to pharmaceutical, companies are always trying to show customers they have a great product. In law enforcement the only difference is the terminology, but we are still in the business of marketing. Our...

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About This Blog

So you have found, or perhaps stumbled upon, The Social Media Beat, the blog for the IACP Center for Social Media Web site. The Social Media Beat is about three things: social media, law enforcement, and perspective. Here you will find a fresh outlook on the issues that are affecting law enforcement agencies and their personnel when it comes to social media.

Social media is taking the world by storm. Social networks, blogs, photo and video sharing sites, and virtual communities are changing the way people live, work, and play. These tools present unique opportunities as well as challenges to the law enforcement community.  The Social Media Beat brings together a team of bloggers who will speak directly to you about hot topics and current issues.

Bloggers include IACP staff and practitioners in the field who can provide a unique front-line perspective. Our team cares about social media and wants to ensure that law enforcement across the country are knowledgeable and well-equipped to incorporate this technology.

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About the Authors

Dionne Waugh

Dionne Waugh is the Digital Communications Manager for the Jefferson County Sheriff’s Office, which is the largest, full-service sheriff’s office in the state of Colorado. Prior to that, she spent more than six years creating and leading the Richmond, Virginia, Police Department’s social media efforts, which led to international acclaim and recognition.

She has spoken about law enforcement and social media at more than a dozen conferences across the country in addition to four IACP annual conferences. Waugh is a former newspaper reporter who wrote about crime, police, and the court system for several years. That experience and an ingrained curiosity for what makes people tick has fueled her desire to improve communication between people. Follow Dionne on Twitter @JeffCoSheriffCo.

IACP Center for Social Media

IACP's Center for Social Media serves as a clearinghouse of information and no-cost resources to help law enforcement personnel to develop or enhance their agency's use of social media and integrate Web 2.0 tools into agency operations. The Center is funded by the Bureau of Justice Assistance, Office of Justice Programs, U.S. Department of Justice.

Leon Robertson

Officer Leon Robertson is the Social Media Coordinator for the Hampton Police Division. Robertson has developed internationally recognized public safety messages, including the Jingle Bells “Holiday Safety Remix” in December 2013. He has extensive experience in graphic design, video & audio production, and managing various social media platforms. You can follow Officer Robertson’s efforts with the Hampton Police Division on Facebook, Twitter, and YouTube.

Tracy Phillips

Tracy is a Senior Project Specialist with the IACP. She is responsible for managing the day-to-day operation of the DiscoverPolicing.org Web site and coordinating the site's social networking plan. In addition, Ms. Phillips provides writing, editorial, and technical assistance on a variety of association projects and activities, including police management studies, job analyses, executives searches, federal grants, and various research projects and proposals. She has more than 10 years of experience in state and local government, including work as a management analyst, performance auditor, and crime analyst. Ms. Phillips holds a master's degree in public administration from the University of Georgia and a bachelor's from Clemson University.

Want to hear more from Tracy Phillips? Follow her and the Discover Policing team on TwitterFacebook, and on the Inside Discover Policing blog. You can also network with other police recruitment professionals in the Law Enforcement Recruitment LinkedIn group.

Zach Perron

Lieutenant Zach Perron is the public affairs manager for the Palo Alto (CA) Police Department. Zach was a 2014 visiting fellow at the IACP in the Center for Social Media. He serves on the steering committee for the Bay Area Law Enforcement Social Media Group (BALESMG), and is a member of the US. Department of Homeland Security's Virtual Social Media Working Group (VSMWG). He holds a bachelor's degree in American Studies from Stanford University and is now pursuing a graduate education at the Naval Postgraduate School's Center for Homeland Defense and Security in Monterey, California.  You can follow him on Twitter: @zpPAPD.

Dave Norris

Sergeant Dave Norris is a 21 year veteran of the City of San Mateo Police Department. He has worked in a number of positions including Juvenile Detective, Field Training Officer, Narcotics Detective, and Patrol Supervisor. Dave is currently assigned to Community and Media Relations and oversees day-to-day functions that involve the relationship between the police, the community, and the media. Dave is dedicated to the increase of community engagement through the use of social media. Under his management, San Mateo PD's direct subscribers to community alerts and public safety messaging has grown from several hundred to over 22,000.

Chris Hsiung

Captain Chris Hsiung commands the Field Operations Division at the Mountain View Police Department in California. Through the department Community Action and Information Unit (CAIU), he manages strategy, community engagement, and growth through the police department social media channels. Chris has been serving the Mountain View community for over 19 years and has held a variety of assignments within MVPD. These include detective assignments in Property Crimes, Person Crimes, and High Tech Crimes as well as collateral assignments on SWAT and the Field Evidence Team. He also serves on the planning committee for the Bay Area Law Enforcement Social Media Group (BALESMG). You can follow him on Twitter @chMtnViewPD.

Lynn Hightower

Lynn is the Communications Director and Public Information Officer for the Boise Police Department and has served in that role since October, 2003. Lynn also serves at the PIO for the Boise Fire Department. Lynn authors and manages the social media outreach for Boise Police and often acts as media spokesperson. She advises officers from patrol to command staff on media and public communications skills. Lynn joined the Boise Police Department after 17 years as a television reporter, producer, anchor, and news director. Lynn regularly instructs new officers at the Boise Police Academy and has given media and public communications presentations to dozens of federal, state, and local emergency responder agencies. Follow Lynn and Boise Police on Twitter @BoisePD.

Billy Grogan

Billy Grogan is the Chief of Police for the Dunwoody Police Department in Georgia. Chief Grogan was hired on December 17, 2008, after serving 28 years with the Marietta, Georgia, Police Department, to start a brand new department. On April 1, 2009, the Dunwoody Police Department began operations with 40 sworn officers and eight civilians providing police services to the 47,000+ residents of the City of Dunwoody. Chief Grogan embraced the use of social media from day one of operations. The Dunwoody Police Department began using Twitter the first day and has added Facebook, YouTube, Pinterest, and Vine to their arsenal since then as effective tools to market their department and engage their community. Chief Grogan has written about the benefits of law enforcements use of social media, participated in several social media focus groups and lectured at the IACP, Georgia Association of Chiefs of Police Conference, COPS Conference, and many other venues. Follow Chief Grogan on Twitter @ChiefGrogan and the Dunwoody Police Department @DunwoodyPolice.

Mark Economou

Mark Economou is the Public Information Officer for the Boca Raton Police Department in Boca Raton, Florida. His media and public relations background spans nearly 20 years. Spending nearly 15 years in radio and television news, Economou held many positions from assignment editor, reporter, anchor, and executive editor. After that, he served as the Director of Media Relations for Cote & D'Ambrosio, a Public Relations, Marketing and Advertising firm in Wickford, RI. He then served as head of Media Relations for Citizens Bank of Rhode Island, the 9th largest bank in the United States. Follow Mark on Twitter @BocaPolice.

Frank Domizio

Corporal Frank Domizio has been with the Philadelphia Police Department since 1997. He is currently assigned to the FBI’s Regional Computer Forensics Lab as a Forensic Examiner. Previously he was assigned to the Department's Office of Media Relations and Public Affairs where he was the Social and Digital Media Manager. Frank has spoke at several industry conferences and major universities on the topics of social media and content strategy.

Tim Burrows

Tim Burrows was a sworn police officer for 25 years with experience in front line operations, primary response, traffic, detective operations, and supervision. He has training in a broad spectrum of policing responsibilities including IMS, Emergency Management, computer assisted technology investigations, leadership, community policing, and crisis communications. Tim left policing but has remained involved through consulting with law enforcement on the advancement of communications and social media. Tim runs #CopChat on Wednesday nights at 9pm ET, to allow police and community members to connect and break down barriers. To learn more about him you can follow him on LinkedIn, Twitter and Facebook or click here to contact him http://bit.ly/ContactTimBurrows

Guest Blogger

The Social Media Beat periodically features guest bloggers who share their perspective on the topic of social media and law enforcement. These individuals are law enforcement professionals; sworn and civilian personnel from agencies of all types and sizes throughout the world. If you are interested in guest blogging, please send your request to socialmedia@theiacp.org. All bloggers must be affiliated with a law enforcement agency or educational institution. We cannot accept blog entries from vendors or others working in a for-profit capacity.

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