The Social Media Beat

Building Your Audience

Building Your Audience

By Tim Burrows

Tim Burrows

Tim Burrows is a Sergeant with the Toronto Police - Traffic Services Unit.

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Have you ever been stuck for a topic to write about? Last week I was trying to come up with a blog post for you and I couldn't decide on the topic. There were several I was considering and every time I got started there was an interruption.

First, a tweet came in telling me that for the low price of $49 I could buy twenty five thousand followers, guaranteed. Wow! Fifty bucks and I could have 25K new followers. Second, I was sent a message on Facebook showing how by using simple tricks, (tricks, not tactics), I could increase likes for my page. Neat, trick people into liking me. Finally, I was privy to a conversation that discussed using slick gimmicks to increase your social voice and presence. Awesome!

It dawned on me that for many people the best way to increase your social presence is through tricks, gimmicks, and purchasing people. Wow... there was the topic I was looking for. How not to be completely disgusting in your use of social media. But I figure, "Building an audience" was a better title.

Yes, you can build an audience based on tricks, gimmicks, and purchasing people. I would consider these throw backs to an age of advertising that is getting lost in the world of people interacting with people and trust advisors, not being marketed and sold by companies.

I will let you in on a secret for building your audience. It isn't fast. It's certainly not flashy. It is a secret that ad companies, marketing experts and sales people don't want you to know. Yet, it is so simple anyone can do it and become a huge voice in the social space if used properly. Yes, even for police and law enforcement.

Here's the secret. Communicate. That's it. No flash, no flare, no fireworks. Talk, listen, answer. Want to speed up the process? If you want to fast track the building of your audience, I would highly recommend providing your perspective audience great content. Content that is value based on THEM, not you. Social media done well is never about you, it's about the people you are trying to reach.

Providing your audience great content that focuses on their needs, i.e. personal safety, crime prevention, traffic alerts, cyber safety, fraud awareness, will lead to shares, re-tweets, subscribers, likes, comments and views. Be a conduit for providing information that positively impacts your community. Build your audience one voice at a time.

What you will achieve is an audience that wasn't tricked or bought to follow you, but an audience that truly wants to have your information and your attention. I would rather have 20 people from my community that are engaged and committed to sharing in the communication circle than twenty thousand that couldn't care less what I have to say.

Big numbers mean nothing if there are no connections. Build your audience with engagement, trust, transparency, honesty and a pure commitment to enhancing their lives and increasing their quality of life within their (your) community. The numbers you are looking for will come over time. Nothing worthwhile is ever achieved by taking shortcuts.
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    About This Blog

    So you have found, or perhaps stumbled upon, The Social Media Beat, the blog for the IACP Center for Social Media Web site. The Social Media Beat is about three things: social media, law enforcement, and perspective. Here you will find a fresh outlook on the issues that are affecting law enforcement agencies and their personnel when it comes to social media.

    Social media is taking the world by storm. Social networks, blogs, photo and video sharing sites, and virtual communities are changing the way people live, work, and play. These tools present unique opportunities as well as challenges to the law enforcement community.  The Social Media Beat brings together a team of bloggers who will speak directly to you about hot topics and current issues.

    Bloggers include IACP staff and practitioners in the field who can provide a unique front-line perspective. Our team cares about social media and wants to ensure that law enforcement across the country are knowledgeable and well-equipped to incorporate this technology.

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    About the Authors

    Dionne Waugh

    Dionne Waugh is the social media guru for the Richmond Police Department. As a member of the Department's Public Affairs Unit for more than three years, she created and developed the agency's successful use of social media and continues to try and find new ways to improve the way Richmond Police communicate online. Waugh is a former newspaper reporter who wrote about crime, police, and the court system for six years. That experience and an ingrained curiosity for what makes people tick has fueled her desire to improve communication between people. Waugh graduated from Virginia Commonwealth University in Richmond, Virginia, with a degree in mass communications. Follow Dionne on Twitter @RichmondPolice.

    IACP Center for Social Media

    IACP's Center for Social Media serves as a clearinghouse of information and no-cost resources to help law enforcement personnel to develop or enhance their agency's use of social media and integrate Web 2.0 tools into agency operations. The Center is funded by the Bureau of Justice Assistance, Office of Justice Programs, U.S. Department of Justice.

    Tracy Phillips

    Tracy is a Senior Project Specialist with the IACP. She is responsible for managing the day-to-day operation of the DiscoverPolicing.org Web site and coordinating the site's social networking plan. In addition, Ms. Phillips provides writing, editorial, and technical assistance on a variety of association projects and activities, including police management studies, job analyses, executives searches, federal grants, and various research projects and proposals. She has more than 10 years of experience in state and local government, including work as a management analyst, performance auditor, and crime analyst. Ms. Phillips holds a master's degree in public administration from the University of Georgia and a bachelor's from Clemson University.

    Want to hear more from Tracy Phillips? Follow her and the Discover Policing team on TwitterFacebook, and on the Inside Discover Policing blog. You can also network with other police recruitment professionals in the Law Enforcement Recruitment LinkedIn group.

    Dave Norris

    Sergeant Dave Norris has been with the San Mateo, California, Police Department (SMPD) since 1993. After serving as a Detective, FTO, and Patrol Sergeant, he is currently assigned to Community and Media Relations. The position manages SMPD's relationship with the community, including Neighborhood Watch, civilian volunteers, CPTED review, and SROs. He also handles public information and social media, having expanded SMPD’s community alert outreach to over 17,000 direct subscribers across a number of social media platforms. Dave serves on the planning committee for the Bay Area Law Enforcement Social Media Group, a training and resource collaborative spanning over 50 agencies and six San Francisco Bay Area Counties.

    Lynn Hightower

    Lynn has been the Communications Director and Public Information Officer for the Boise Police Department since October, 2003. Lynn also serves at the PIO for the Boise Fire Department. Lynn often acts as media spokesperson, and advises officers from patrol to command staff on effective media and communications strategies. Lynn joined the Boise Police Department after 17 years as a television reporter, producer, anchor, and news director. Lynn is a certified media relations and communications instructor from the Idaho POST Academy. She regularly instructs new officers at the Boise Police Academy and has given media relations and communications instruction to dozens of federal, state, and local emergency responder agencies. Follow Lynn on Twitter @BoisePD.

    Billy Grogan

    Billy Grogan is the Chief of Police for the Dunwoody Police Department in Georgia. Chief Grogan was hired on December 17, 2008, after serving 28 years with the Marietta, Georgia, Police Department, to start a brand new department. On April 1, 2009, the Dunwoody Police Department began operations with 40 sworn officers and eight civilians providing police services to the 40,000+ residents of the City of Dunwoody. The entire process took about 90 days. Chief Grogan embraced the use of social media from day one of operations. The Dunwoody Police Department began using Twitter the first day and has added Facebook, YouTube, and a Chief's Blog to their arsenal since then as effective tools to market their department and engage their community. Chief Grogan has participated in a number of social media focus groups and lectured on the subject as well. Follow Chief Grogan on Twitter @ChiefGrogan.

    Mark Economou

    Mark Economou is the Public Information Officer for the Boca Raton Police Department in Boca Raton, Florida. His media and public relations background spans nearly 20 years. Spending nearly 15 years in radio and television news, Economou held many positions from assignment editor, reporter, anchor, and executive editor. After that, he served as the Director of Media Relations for Cote & D'Ambrosio, a Public Relations, Marketing and Advertising firm in Wickford, RI. He then served as head of Media Relations for Citizens Bank of Rhode Island, the 9th largest bank in the United States. Follow Mark on Twitter @BocaPolice.

    Frank Domizio

    Corporal Frank Domizio has been with the Philadelphia Police Department for 16 years. He is currently assigned to the Department's Office of Media Relations and Public Affairs where he is the Social Media Community Manager. Frank is also a regular lecturer at Drexel University's LeBow College of Business on the topics of social media and content strategy.

    Tim Burrows

    Tim Burrows is a Sergeant with the Toronto Police - Traffic Services Unit. His primary role is the supervisor for strategic communications and media relations related to traffic issues within the geographical boundaries of Toronto. Tim was appointed to the Traffic Services Communications Office in 2008 with the mandate to raise the profile of traffic issues within the mindset of the general public. In an effort to enhance traffic safety and to control the timing and full scope of messaging, he has developed a targeted information stream using social media to expand the Toronto Police Service span of influence within the Toronto community and beyond with the goal of reducing collisions, injury, and death in Toronto. Using Twitter, Facebook, YouTube, and Blogs, Tim has pushed information about traffic safety to the citizens of Toronto and has opened the lines of communication to allow for collaborative efforts with community groups, road users, and individuals.

    Guest Blogger

    The Social Media Beat periodically features guest bloggers who share their perspective on the topic of social media and law enforcement. These individuals are law enforcement professionals; sworn and civilian personnel from agencies of all types and sizes throughout the world. If you are interested in guest blogging, please send your request to socialmedia@theiacp.org. All bloggers must be affiliated with a law enforcement agency or educational institution. We cannot accept blog entries from vendors or others working in a for-profit capacity.

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