Social media has continued to change and provide both new solutions and new issues for law enforcement. The Center for Social Media staff members have traveled all over the U.S. this year, from Florida to Alaska, and we’ve heard stories of both success and challenges. It is clear that the field is developing a better understanding of social media and is using them in creative and unconventional ways.
The 2012 IACP Center for Social Media Survey revealed 92.4% of agencies surveyed were using social media in some form (check the survey post
for more results). Law enforcement agencies appear to be using a diverse array of tools even experimenting with some cutting edge technologies. It has become more apparent than ever, that there is no single, cookie-cutter strategy for all departments. Law enforcement agencies are finding the right technologies and using them in the right ways that work for their specific communities. More agencies are developing a social media policy and providing education to their officers and staff so that these tools can be used safely and appropriately.
To keep up with the ever-changing needs of law enforcement, we developed and shared new tools and resources. We added several new technologies to our list of technologies and platforms
and added new glossary terms
as the social media lexicon continues to grow. We developed several checklists to assist agencies with various social media tasks. We also created some new fact sheets and added updated information for others (view a list
of checklists, fact sheets and other publications). Our online directory
of agencies has grown to over 2,500 agencies, providing examples of how agencies throughout the world are using social media. And, our bloggers addressed the latest hot topics including major events that touched their agencies.
As we head into 2013, we will continue to follow the trends and listen to the field in order to better understand the ever-changing needs of the law enforcement community when it comes to social media. We will continue to provide online resources addressing the latest topics and technologies. We look forward to the law enforcement social media innovation that is sure to define 2013.