The Social Media Beat

Twitter and Foursquare: A View from the Street Part II

Twitter and Foursquare: A View from the Street Part II

By: Dionne Waugh
Date: Tuesday, March 05, 2013

Dionne Waugh

Dionne Waugh is a member of the Richmond Police Department's Public Affairs Unit in Richmond, Virginia. Follow Dionne on Twitter @RichmondPolice.

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Richmond Police Sector Lt. David Naoroz has been using social media in his personal life for a while now so it was only a matter of time before he began using professionally.

Richmond Police PIO and fellow social media nerd Dionne Waugh quizzed him about the details to find out what he hopes to accomplish; what he’s learned so far; and the advice he would give to other sworn officers. View Part I of the conversation here.
 
What has surprised you about the experience?

My biggest surprise came a few weeks ago at a community meeting. The attendance at this particular meeting was low, maybe six people. The folks attending were my regulars and had heard my communication pitch before but it wasn’t going to stop me. So, I did a quick smartphone Twitter demo and showed them some other neighborhood groups in and around the city, some with 2,000 plus followers and their eyes lit up! About 10 minutes later the group president looked at me and asked me how much Twitter cost. Suffice to say, some groups are going to take more work than others—and that’s OK! My laptop is coming with me to the next meeting.

Another surprise is the reaction of my peers. One would think I was adding additional workload to our job description. In the early stages, as I am now, that might be somewhat true. But it does get easier. I truly believe that the more the community is exposed to social media the more they are going to expect their professionals to do the same. The sooner one can get a foothold – an understanding of platforms like Twitter – the more capital that person will have in the future. Basically, you are contributing to your brand image. A big point here: not only do you increase your communication footprint, you basically are communicating on behalf of your department and contributing to your department’s image as well as the profession.

What are you upcoming goals for your social media use?

My biggest goal for social media use is to increase my followers in my sector so I can have another venue of communication. Our precincts are broken up into three sectors, my sector is a mix of business, mainly industrial, and lower to middle class residential. During my promotional interviews for lieutenant I stated one of my goals was to introduce social media on a sector level as a means of communication. When thinking about that initially, I considered my own neighborhood, university areas, downtown businesses, and even the restaurant and bar areas because these places were already involved in social media and had an established presence. They had the individuals that were already “connected” so I wanted to get idea about how I could do the same with my community.

When I initially brought up the idea, my commander was very supportive and the department has been nothing but encouraging. With many folks using their smartphones for almost everything nowadays, the access and availability of computers and social media is practically everywhere.

What advice would you give to other sworn officers who are considering doing the same thing?

1.    Sign up. Log on. Get to it! The sooner one can get plugged in the better. Even if you are just watching you can learn.
2.    Understand your department policy. The best example of a social media policy for law enforcement officers that I have heard so far? The law enforcement code of ethics.
3.    Have a plan. If I was to do it again, I would have a community education handout available for all of my community groups. Show them what you’re doing.  Bring in an expert from your PIO unit.
4.    Install a filter. Yes, Twitter limits you to 140 characters but you should be the one who posts with intelligence. Verify (read it over) twice, tweet once.

You can find Lt. Naoroz on Foursquare by the name RPDLtDave and follow him on Twitter at @RPDLtDave
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    About This Blog

    So you have found, or perhaps stumbled upon, The Social Media Beat, the blog for the IACP Center for Social Media Web site. The Social Media Beat is about three things: social media, law enforcement, and perspective. Here you will find a fresh outlook on the issues that are affecting law enforcement agencies and their personnel when it comes to social media.

    Social media is taking the world by storm. Social networks, blogs, photo and video sharing sites, and virtual communities are changing the way people live, work, and play. These tools present unique opportunities as well as challenges to the law enforcement community.  The Social Media Beat brings together a team of bloggers who will speak directly to you about hot topics and current issues.

    Bloggers include IACP staff and practitioners in the field who can provide a unique front-line perspective. Our team cares about social media and wants to ensure that law enforcement across the country are knowledgeable and well-equipped to incorporate this technology.

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    About the Authors

    Dionne Waugh

    Dionne Waugh is the social media guru for the Richmond Police Department. As a member of the Department's Public Affairs Unit since September 2008, she created and developed the agency's successful use of social media and continues to try and find new ways to improve the way Richmond Police communicate online. She has spoken about law enforcement and social media at more than a dozen conferences across the country in addition to the past four IACP annual conferences. Waugh is a former newspaper reporter who wrote about crime, police, and the court system for six years. That experience and an ingrained curiosity for what makes people tick has fueled her desire to improve communication between people. Follow Dionne on Twitter @RichmondPolice.

    IACP Center for Social Media

    IACP's Center for Social Media serves as a clearinghouse of information and no-cost resources to help law enforcement personnel to develop or enhance their agency's use of social media and integrate Web 2.0 tools into agency operations. The Center is funded by the Bureau of Justice Assistance, Office of Justice Programs, U.S. Department of Justice.

    Leon Robertson

    Officer Leon Robertson is the Social Media Coordinator for the Hampton Police Division. Robertson has developed internationally recognized public safety messages, including the Jingle Bells “Holiday Safety Remix” in December 2013. He has extensive experience in graphic design, video & audio production, and managing various social media platforms. You can follow Officer Robertson’s efforts with the Hampton Police Division on Facebook, Twitter, and YouTube.

    Tracy Phillips

    Tracy is a Senior Project Specialist with the IACP. She is responsible for managing the day-to-day operation of the DiscoverPolicing.org Web site and coordinating the site's social networking plan. In addition, Ms. Phillips provides writing, editorial, and technical assistance on a variety of association projects and activities, including police management studies, job analyses, executives searches, federal grants, and various research projects and proposals. She has more than 10 years of experience in state and local government, including work as a management analyst, performance auditor, and crime analyst. Ms. Phillips holds a master's degree in public administration from the University of Georgia and a bachelor's from Clemson University.

    Want to hear more from Tracy Phillips? Follow her and the Discover Policing team on TwitterFacebook, and on the Inside Discover Policing blog. You can also network with other police recruitment professionals in the Law Enforcement Recruitment LinkedIn group.

    Dave Norris

    Sergeant Dave Norris is a 21 year veteran of the City of San Mateo Police Department. He has worked in a number of positions including Juvenile Detective, Field Training Officer, Narcotics Detective, and Patrol Supervisor. Dave is currently assigned to Community and Media Relations and oversees day-to-day functions that involve the relationship between the police, the community, and the media. Dave is dedicated to the increase of community engagement through the use of social media. Under his management, San Mateo PD's direct subscribers to community alerts and public safety messaging has grown from several hundred to over 22,000.

    Chris Hsiung

    Captain Chris Hsiung commands the Field Operations Division at the Mountain View Police Department in California. Through the department Community Action and Information Unit (CAIU), he manages strategy, community engagement, and growth through the police department social media channels. Chris has been serving the Mountain View community for over 19 years and has held a variety of assignments within MVPD. These include detective assignments in Property Crimes, Person Crimes, and High Tech Crimes as well as collateral assignments on SWAT and the Field Evidence Team. He also serves on the planning committee for the Bay Area Law Enforcement Social Media Group (BALESMG). You can follow him on Twitter @chMtnViewPD.

    Lynn Hightower

    Lynn is the Communications Director and Public Information Officer for the Boise Police Department and has served in that role since October, 2003. Lynn also serves at the PIO for the Boise Fire Department. Lynn authors and manages the social media outreach for Boise Police and often acts as media spokesperson. She advises officers from patrol to command staff on media and public communications skills. Lynn joined the Boise Police Department after 17 years as a television reporter, producer, anchor, and news director. Lynn regularly instructs new officers at the Boise Police Academy and has given media and public communications presentations to dozens of federal, state, and local emergency responder agencies. Follow Lynn and Boise Police on Twitter @BoisePD.

    Billy Grogan

    Billy Grogan is the Chief of Police for the Dunwoody Police Department in Georgia. Chief Grogan was hired on December 17, 2008, after serving 28 years with the Marietta, Georgia, Police Department, to start a brand new department. On April 1, 2009, the Dunwoody Police Department began operations with 40 sworn officers and eight civilians providing police services to the 47,000+ residents of the City of Dunwoody. Chief Grogan embraced the use of social media from day one of operations. The Dunwoody Police Department began using Twitter the first day and has added Facebook, YouTube, Pinterest, and Vine to their arsenal since then as effective tools to market their department and engage their community. Chief Grogan has written about the benefits of law enforcements use of social media, participated in several social media focus groups and lectured at the IACP, Georgia Association of Chiefs of Police Conference, COPS Conference, and many other venues. Follow Chief Grogan on Twitter @ChiefGrogan and the Dunwoody Police Department @DunwoodyPolice.

    Ben Gorban

    Mark Economou

    Mark Economou is the Public Information Officer for the Boca Raton Police Department in Boca Raton, Florida. His media and public relations background spans nearly 20 years. Spending nearly 15 years in radio and television news, Economou held many positions from assignment editor, reporter, anchor, and executive editor. After that, he served as the Director of Media Relations for Cote & D'Ambrosio, a Public Relations, Marketing and Advertising firm in Wickford, RI. He then served as head of Media Relations for Citizens Bank of Rhode Island, the 9th largest bank in the United States. Follow Mark on Twitter @BocaPolice.

    Frank Domizio

    Corporal Frank Domizio has been with the Philadelphia Police Department since 1997. He is currently assigned to the FBI’s Regional Computer Forensics Lab as a Forensic Examiner. Previously he was assigned to the Department's Office of Media Relations and Public Affairs where he was the Social and Digital Media Manager. Frank has spoke at several industry conferences and major universities on the topics of social media and content strategy.

    Tim Burrows

    Tim Burrows was a sworn police officer for 25 years with experience in front line operations, primary response, traffic, detective operations, and supervision. He has training in a broad spectrum of policing responsibilities including IMS, Emergency Management, computer assisted technology investigations, leadership, community policing, and crisis communications. Tim left policing but has remained involved through consulting with law enforcement on the advancement of communications and social media. Tim runs #CopChat on Wednesday nights at 9pm ET, to allow police and community members to connect and break down barriers. To learn more about him you can follow him on LinkedIn, Twitter and Facebook or click here to contact him http://bit.ly/ContactTimBurrows

    Guest Blogger

    The Social Media Beat periodically features guest bloggers who share their perspective on the topic of social media and law enforcement. These individuals are law enforcement professionals; sworn and civilian personnel from agencies of all types and sizes throughout the world. If you are interested in guest blogging, please send your request to socialmedia@theiacp.org. All bloggers must be affiliated with a law enforcement agency or educational institution. We cannot accept blog entries from vendors or others working in a for-profit capacity.

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